Customer Service Representative

Manchester

Ingredion is hiring a UK based Customer Services Representative to support the Customer Services activities in EMEA, with a focus on delivering excellent customer experience in accordance with European Operational Procedures.

As a UK Customer Services Representative, your responsibilities will include:

• Efficient sales order processing (all order types) in accordance with European Operational Procedures
• Customer complaint processing in accordance with European Operational Procedures.
• Follow-up and review contract pricing agreements with Sales Managers
• Actively contribute to CRM activities of the “Go to market team”
• Contribution to overall and team targets (e. g. key performance indicators)
• Close cooperation with Sales, CSPI, Supply Chain, Logistics and Finance

The UK Customer Services Representative position is well-suited for you if you:

• Readily help colleagues by sharing knowledge and expertise
• Solve problems with a sense of urgency rather than leaving issues for others to handle
• Apply a deep understanding of customers’ needs to make decisions and take action in their interest
• Take ownership and operate with a sense of urgency to promptly respond and resolve customer issues
• Escalate customer issues and address root causes to avoid reoccurrence
• Ask questions to understand organisational processes and opportunities for change

Qualified candidates will have:

• Relevant customer service experience
• Preferably from a Manufacturing background
• Fluent in Spanish and French
• Experience with SAP
• Able to work both independently and as part of a team, within a busy environment.
• Fully conversant with Microsoft Office